Open Source Operations
Open source operations
Operations for open source and platform software: remote day to day, on site at key moments as agreed.
What the service is
We operate open source and platform software that customers own or that we delivered. Routine work is done remotely; installation, upgrades, major incident handling and drills can be supported on site as agreed.
No long-term resident engineers; on-site support is booked per milestone
What is included
Scope, covered components and reporting cadence follow the agreement.
- Monitoring and inspections
- Incident response and troubleshooting
- Upgrades and change window support
- Backup and recovery drills
- Operations reports and improvement advice
How it is delivered
Routine operations run through remote channels; on-site work is booked per milestone. Covered components, service windows and reporting cadence are agreed in writing for each project.